Do not plan around a fixed SuperGrok prompt count. Paid Grok plans currently use a shared weekly pool, and Chat, Imagine, Voice and Build can consume different amounts because their computing needs differ.1 Open Settings > Usage and use the percentage, product breakdown and reset time shown for the account where the warning appeared.1
What does Settings > Usage show?
Settings > Usage is available on Grok web and mobile. It shows a progress bar, the percentage used by product, the weekly reset date and time, and any Extra Usage Credits balance.1 These account-specific fields are more useful than a prompt count copied from another subscriber.
- Confirm the signed-in account and the plan shown in its settings.
- Record the used percentage and the reset date and time exactly as displayed. Include the timezone if the screen provides one.
- Note the product percentages shown for API, Build, Chat, Imagine and Voice.1
- Save the exact warning and the model, feature or resolution selected when it appeared.
- Hide your name, email and payment details before saving a screenshot for support.
Keep the same login open while checking these fields. A subscription is tied to the account used to buy it, so paid access can appear missing under another Apple, Google, email or X login.1 If the plan itself is absent, follow the receipt and login steps in
what to check when SuperGrok still says FreeIs the warning really the weekly limit?
A full shared pool, a restriction on one tool, a temporary rate warning and a missing subscription are different problems. Match the message on screen to the evidence below before choosing a response.
| What appears on screen | Evidence to confirm | Will waiting help? | Could credits help? | When to compare a higher tier | Better next step |
|---|---|---|---|---|---|
| Weekly usage is 100% | Used percentage, product breakdown and reset time in Settings > Usage.1 | Yes, if the reset occurs before the work is due. | Possibly, when the web Usage screen offers Extra Usage Credits.1 | When the same necessary work repeatedly exhausts the pool. | Choose between the displayed reset, offered credits and an eligible tier. |
| One product used most of the pool | Product percentages and the tasks completed in that product.1 | Yes, if those tasks can wait. | Possibly after included usage is exhausted, but credits do not prove that every separate restriction changes.1 | When that product regularly causes the shortfall and the offer states that it receives more usage. | Reschedule or reduce that workload if practical. |
| Usage remains, but one model or tool fails | Exact model, tool, platform and warning text. | Only if the warning also identifies exhausted usage. | Only if the purchase screen says credits cover the named restriction. | Only if the tier expressly covers the missing feature or capacity. | Check the feature conditions or contact support. |
| The account says Free or asks you to subscribe | Receipt owner, original sign-in method and active subscription record.1 | No. A weekly reset does not restore a missing entitlement. | No. Do not add credits to the wrong account. | Not until the existing purchase has been located. | Match the receipt to the correct login. |
| A credit balance appears but looks wrong | Balance, weekly-pool status and recorded deductions in Usage.1 | Waiting remains an option. | Do not buy more until the existing balance is understood. | Only after the balance issue is resolved. | Contact support through Grok or grok.com.1 |
What consumed the shared pool?
Grok reports the pool as a percentage and breaks consumption down by product.1 It also says a chat message generally needs less computing than high-quality video generation or a long coding task.1 The FAQ does not publish a fixed conversion from each action to a percentage, so another person’s message count cannot predict how many images, videos or Build tasks your account has left.
List only the work you still need to finish and label each task as Chat, Imagine, Voice or Build. If the displayed percentage is detailed enough, watch how an ordinary necessary task changes your account’s total. Do not spend allowance merely to create a test.
- Keep the product and task type beside each observation.
- Do not use a short chat request to predict the consumption of video generation or a long Build task.
- Treat small or rounded percentage changes cautiously.
- Use your observations for your own planning, not as a promised quota for other accounts.
For a broader decision about whether paid access suits your recurring work, compare the interruptions with
the chat, image, video and Build work you actually doWait for the displayed reset
Waiting fits when the reset shown in Usage arrives before your next necessary task. Once the weekly limit is met, paid features pause until reset; separate free-tier limits remain available for Chat and Voice.1 The drawback is straightforward: work that requires a paid feature may remain blocked until then.
Buy Extra Usage Credits for a temporary shortfall
Eligible accounts can currently purchase Extra Usage Credits through the web Usage screen, not through mobile in-app purchase.1 The credits are used after included weekly usage is exhausted and expire one year after purchase unless the offer states otherwise.1 Check the amount, currency, tax, balance and any automatic top-up settings before paying.
Credits fit an occasional overage that cannot wait. Their material drawback is cost: xAI says their cost per action is higher than the effective rate of included subscription usage.1 They also do not establish that a separate model, resolution, platform or account-entitlement restriction will change.
Compare a higher tier when the limit keeps returning
A higher official tier may fit when necessary work exhausts the pool repeatedly. On 29 August 2026, xAI described SuperGrok Plus as providing significantly higher usage across Chat, Imagine, Voice and Build.2 Its usage FAQ says a higher plan provides more weekly usage at a lower cost per action than repeatedly buying credits.1 A higher tier still has usage limits, so compare the exact signed-in offer with the product that causes your shortfall.
If you also use X, keep its subscription decision separate. The consumer terms for grok.com and its apps do not govern paid Grok access through X.3 Compare those routes in
SuperGrok versus X Premium PlusWhen another purchase is the wrong answer
- Do not buy credits when the paid plan itself is missing.
- Do not assume every unavailable model or tool is caused by weekly usage.
- Do not use an xAI API console balance to answer a consumer subscription warning.
- Do not change accounts halfway through the check.
- Do not enable automatic top-up without checking its amount and monthly cap; xAI says the user chooses both.1
If the paid status, Usage data or credit balance conflicts with the correct receipt and login, contact support through Grok or grok.com instead of adding capacity.1
Check these details before choosing another tier
- Confirm that the offer is a subscription tier, not a claim to sell official Extra Usage Credits.
- Check the exact tier, billing period, currency, tax, renewal terms and billing owner.
- Confirm that the offer changes the allowance or feature named in your Usage warning.
- Use only an option delivered to an account you control. xAI’s consumer terms prohibit sharing credentials or making an account available to another person.3
- Reject shared logins, transferred accounts and any delivery method that requires your password or sign-in code.
- Keep waiting for reset and remaining on the current tier among your choices. A restriction does not automatically make another purchase worthwhile.
If your account evidence shows that an eligible subscription tier addresses the recurring shortfall, G2G is one place to compare listed options. Read the delivery method and choose only an offer applied to an account you control.
Compare eligible SuperGrok tier listingsChoose the displayed reset for a one-off interruption, credits for an eligible shortfall that cannot wait, or a higher tier only when the same necessary workload keeps exhausting your allowance. If the account record is wrong, fix that record first.
